Terms of Service

Last updated: October 24, 2026

Welcome to Norvaluzo. These Terms of Service describe the conditions for accessing our online store, using its features, and purchasing products.

The store is operated by Hangzhou Xinglanhui Brand Management Co., Ltd., referred to below as “Norvaluzo,” “we,” “us,” or “our.” When you place an order, you are purchasing from this company.

Please read these terms together with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with the terms applicable to a service or purchase, please do not proceed with that activity.

1. Your Use of the Store

You may browse our website and use its shopping features for lawful purposes. To place an order, you must have the legal capacity to enter into a purchase agreement under the laws applicable to you.

Information submitted through checkout, account registration, or customer support must be accurate and current. You must also be authorized to use the payment method provided.

Please do not:

• Submit deceptive information or place fraudulent orders.

• Attempt to access another person’s account or restricted systems.

• Disrupt website functions, security features, or payment services.

• Upload harmful software or introduce malicious code.

• Collect other users’ information without authorization.

• Reproduce protected website materials for commercial use without permission.

We may restrict access or review affected orders where there is a reasonable basis to suspect unlawful activity or misuse.

2. Choosing and Using Body Care Products

Before purchasing, review the information provided for your selected item, including its description, size, available options, ingredients where listed, and any product-specific instructions.

Our body care products are intended for the uses described on their labels and product pages. Follow the directions and storage guidance supplied with each item. Do not assume that instructions for one product apply to every product in the collection.

Descriptions of texture, fragrance, and personal experience are intended to help explain a product, but individual preferences and experiences may differ. Unless expressly stated otherwise, products are offered for cosmetic and personal care purposes and are not presented as treatments for medical conditions.

We work to keep listings accurate. Photographs, lighting, and display settings may cause minor differences in how colors, textures, or packaging appear. This does not affect your rights where an item is faulty or materially different from its description.

3. From Checkout to Order Review

At checkout, review your items, selected options, delivery address, and contact details before submitting payment.

An order confirmation acknowledges receipt of your purchase request. It does not, on its own, establish that every item has been accepted for fulfillment or dispatched.

An order may require further review because of payment verification, stock availability, inaccurate details, suspected fraud, listing errors, or restrictions affecting fulfillment.

If we cannot proceed with an order, we will contact you using the information provided. If payment has already been collected for a cancelled order or item, the corresponding amount will be refunded to the original payment method.

4. Payment and Pricing Details

Prices, applicable taxes, delivery charges, discounts, and the final total are displayed during checkout before you submit payment.

Payments are subject to authorization by the relevant payment provider. Your bank or payment service may apply separate fees, including currency conversion or international transaction charges.

If a material pricing or listing error affects your order, we will explain the issue and the available options. We will not collect an additional payment without your agreement. Where the order cannot proceed, any payment collected for the affected items will be refunded.

5. Delivery and Post-Purchase Assistance

Our Shipping Policy explains order preparation, estimated transit times, tracking, and assistance with delivery concerns. Delivery estimates may be affected by carrier operations, customs processing, weather, holidays, and other circumstances described in that policy.

Requests involving cancellations, returns, exchanges, and refunds are handled under our Return & Refund Policy, together with any mandatory rights available under applicable law.

Before returning a product, contact us for instructions and the correct destination. Sending a parcel to an address that has not been confirmed by our team may delay its handling.

6. Problems With an Item You Receive

If your order arrives damaged, defective, incomplete, or incorrect, email service@norvaluzo.com as soon as reasonably possible.

Please provide your order number and a clear explanation of the issue. Photographs of the affected product, packaging, and shipping label may help us assess the situation.

Keep the item and packaging while we review your request. We will explain the appropriate next steps according to the circumstances, our published policies, and applicable consumer rights.

7. Promotional Offers

Discounts and other offers apply according to the conditions published with each promotion. These may specify eligible items, minimum purchase amounts, expiry dates, and limits on use.

Enter a discount code before completing checkout and confirm that it has been applied to your total. Unless the offer expressly allows otherwise, promotions cannot be combined, transferred, exchanged for cash, or applied to an order after it has been completed.

8. Website Content and Ownership

The photographs, written content, graphics, logos, videos, layouts, and other materials on this website belong to Norvaluzo or their respective rights holders.

You may access these materials for personal shopping purposes. Copying, modifying, distributing, or commercially exploiting protected content requires permission from the relevant owner, except where applicable law permits otherwise.

9. Independent Services and Links

Our store may use services provided by other organizations, including payment processing, delivery, website tools, and related functions. We may also link to external websites.

Those providers may have their own terms and privacy policies. We do not control independently operated websites or their content. Their involvement does not remove any obligations we owe you under applicable law.

10. Availability and Responsibility

We aim to keep the website functional and its information current, but access may occasionally be interrupted by maintenance, technical faults, or circumstances outside our reasonable control. We do not promise uninterrupted or error-free access.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable or for business losses arising from purchases made for personal use.

Nothing in these terms excludes or limits responsibility for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. Your mandatory consumer rights remain unaffected.

11. Revisions to These Terms

We may update these Terms of Service as our operations, website features, or applicable requirements change. The revised version will be published here with an updated date.

Changes apply prospectively. The terms in effect when you place an order will generally continue to govern that purchase unless applicable law requires otherwise or you agree to a change.

If a provision cannot be enforced, the remaining provisions will continue to apply to the extent permitted by law.

12. Contact and Company Information

For questions about these terms or assistance with a purchase, contact service@norvaluzo.com. Include your order number and checkout email address for order-related inquiries.

We aim to respond within 1–2 business days.

Brand Name: Norvaluzo
Company Name: Hangzhou Xinglanhui Brand Management Co., Ltd.
Registered Address: No. 3 Gaoxin 9th Road, Qiaonan Zone, Economic and Technological Development Zone, Xiaoshan District, Hangzhou City, Zhejiang Province
Email: service@norvaluzo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.