Privacy Policy

Last updated: October 24, 2026

Norvaluzo respects the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose information when you browse our store, make a purchase, or contact our team. It also describes the choices you may have regarding that information.

Norvaluzo is operated by Hangzhou Xinglanhui Brand Management Co., Ltd., which is responsible for the personal information handled through our store as described in this policy.

Information Connected to Your Visit or Purchase

The information we receive depends on how you interact with Norvaluzo.

Information you provide directly may include your name, email address, telephone number, billing and delivery addresses, order details, and messages sent to customer support. If you create an account, we also process the information needed to maintain it.

Payment-related information may include payment status, transaction references, and details needed to confirm or refund a purchase. Sensitive payment credentials are processed by the payment providers used at checkout. Please do not send full card numbers, security codes, or account passwords by email.

Information collected automatically may include your IP address, browser and device details, pages visited, referring links, and interactions with our store. Cookies and similar technologies may collect some of this information.

We may also receive information from service providers involved in payment processing, delivery, website operation, analytics, or marketing, where those services are used.

Why We Use Personal Information

We use information for purposes connected to operating our store and serving our customers, including:

• Processing purchases, confirming payments, and arranging delivery.

• Handling cancellations, returns, refunds, and customer inquiries.

• Sending order confirmations, delivery notices, and other service messages.

• Maintaining accounts and remembering shopping preferences.

• Understanding website use and improving navigation and performance.

• Detecting suspicious activity and protecting our customers and business.

• Sending promotional communications where permitted.

• Meeting applicable recordkeeping obligations and responding to lawful requests.

Where applicable law requires a legal basis for processing, we rely on the basis relevant to the activity. This may include fulfilling a contract, complying with legal obligations, consent, or legitimate interests such as maintaining a secure and functional store.

When Information Is Shared

We disclose information where needed to carry out the purposes described above. Recipients may include website and hosting providers, payment processors, delivery and fulfillment partners, customer support providers, and providers of security, analytics, or marketing services.

The information disclosed depends on the service being performed. For example, a delivery partner needs shipping details to deliver a parcel.

We may also disclose information to professional advisers, public authorities, or other parties when reasonably necessary to comply with legal requirements, address fraud, or protect legal rights.

If our business undergoes a merger, acquisition, reorganization, or transfer of assets, personal information may be disclosed or transferred as part of that process, subject to applicable requirements.

Cookies and Your Preferences

Cookies and similar technologies help support checkout, maintain shopping sessions, remember preferences, and understand how visitors use the website.

Where enabled, analytics and advertising technologies may also help measure campaigns or deliver relevant advertising. Where consent is required, these technologies will be subject to your consent choices.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking certain cookies may affect features such as the shopping cart or checkout.

Advertising and Personal Information

We do not sell personal information in exchange for money. However, certain disclosures through advertising technologies may qualify as a “sale,” “sharing,” or targeted advertising under some privacy laws.

Where applicable, you may request to opt out through the privacy controls available on our website or by contacting service@norvaluzo.com. We honor legally required browser-based opt-out signals where applicable.

Promotional Emails

Where permitted, we may send emails about products, offers, or store news. You can unsubscribe using the link included in a promotional email.

Unsubscribing from marketing does not stop essential communications about purchases, refunds, or other services you have requested.

Retention and Protection

We retain personal information for as long as reasonably needed for the purposes described in this policy, including completing orders, providing support, maintaining required records, and resolving disputes. Retention periods depend on the information involved and applicable obligations.

We use reasonable administrative, technical, and organizational measures to protect personal information. No website, transmission method, or storage system can guarantee absolute security.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of personal information.

• Obtain a portable copy of certain information.

• Object to or request restrictions on certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of qualifying sales, sharing, or targeted advertising.

• Appeal a decision concerning a privacy request, where applicable.

To submit a request, email service@norvaluzo.com with the subject line “Privacy Request.” We may need to verify your identity before responding. Some information may need to be retained where permitted or required by law.

We will not discriminate against you for exercising applicable privacy rights. You may also have the right to raise a concern with the relevant data protection authority.

International Handling of Information

Operating an online store may involve processing information in countries other than the country where you live. These countries may have different data protection laws.

Where required, we use appropriate safeguards for international transfers of personal information.

Children’s Information

Our store is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information from children below the age requiring parental consent under applicable law.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

External Websites

Our website may contain links to services operated by other organizations. Their collection and use of information are governed by their own privacy policies. Please review those policies before providing personal information.

Updates to This Policy

We may revise this policy to reflect changes in our operations, services, or applicable requirements. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or obtain consent for material changes.

Contact the Business Responsible for Your Information

For privacy questions or requests, contact us using the details below. Please provide enough information to explain your request without including unnecessary sensitive information.

Brand Name: Norvaluzo
Company Name: Hangzhou Xinglanhui Brand Management Co., Ltd.
Registered Address: No. 3 Gaoxin 9th Road, Qiaonan Zone, Economic and Technological Development Zone, Xiaoshan District, Hangzhou City, Zhejiang Province
Email: service@norvaluzo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

For general inquiries, we aim to respond within 1–2 business days. Privacy rights requests are handled within the timeframes required by applicable law.