Contact Us

Have a question about Norvaluzo body care or a recent purchase? Get in touch at service@norvaluzo.com. We can assist with product information, order inquiries, delivery questions, and return requests.

Our customer service hours are Monday–Saturday, 9:00 AM–6:00 PM EST. We aim to reply within 1–2 business days.

Help Us Find Your Order

For questions about a purchase, please include your order number and the email address entered at checkout, along with a short explanation of what you need help with. These details allow us to locate your order and review your request more efficiently.

If you received a damaged product, the wrong item, or a package with missing contents, please attach clear photographs of the items received and their packaging. Retain the products and packaging while we review the issue.

Planning a Return?

Email us before sending any products back so we can explain the next steps and confirm the correct return address. Please consult our Return & Refund Policy for the applicable conditions and eligibility requirements.

The registered company address below is provided for business identification. It should not be used for returns unless our support team specifically instructs you to do so.

Business Details

Norvaluzo is operated by Hangzhou Xinglanhui Brand Management Co., Ltd.

Brand Name: Norvaluzo
Company Name: Hangzhou Xinglanhui Brand Management Co., Ltd.
Registered Address: No. 3 Gaoxin 9th Road, Qiaonan Zone, Economic and Technological Development Zone, Xiaoshan District, Hangzhou City, Zhejiang Province
Email: service@norvaluzo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.