Terms and Conditions

Last updated: October 24, 2026

These Terms and Conditions explain the basis on which you may use the Norvaluzo online store and purchase products from us. In this document, “Norvaluzo,” “we,” “us,” and “our” refer to Hangzhou Xinglanhui Brand Management Co., Ltd., the company operating this store.

Please review these terms before placing an order. Our Privacy Policy, Shipping Policy, and Return & Refund Policy provide further information about their respective subjects and should be read alongside this page.

Using Our Store

You must have the legal capacity to enter into a purchase agreement under the laws that apply to you. If you have not reached the applicable age of majority, you may use the store only with the involvement and permission of a parent or legal guardian.

When submitting an order or contacting us, provide accurate and current information. If you maintain an account, keep your login details private and notify us if you suspect unauthorized access.

Understanding the Products You Choose

Our product pages are intended to help you make an informed purchase. Please review the description, quantity, available options, ingredients where listed, and usage instructions for your selected item before completing checkout.

We make reasonable efforts to keep product information accurate. However, photographs and screen settings may affect how colors, textures, and packaging appear. Minor visual differences do not remove your rights if a product is faulty or materially different from its description.

Body care products should be used according to their labeling and accompanying instructions. Individual preferences and experiences may vary, and a product description does not guarantee the same experience for every customer. Unless expressly stated otherwise, our body care products are offered for cosmetic and personal care use, rather than for diagnosing or treating medical conditions.

If a product detail appears unclear or inconsistent, please contact us before ordering.

Submitting an Order

Before confirming a purchase, check your selected items, contact information, delivery address, and payment details.

An automated order confirmation acknowledges that we have received your order. It does not, by itself, confirm final acceptance or dispatch.

We may need to review an order where there is a payment verification issue, suspected unauthorized activity, insufficient stock, a material listing error, an unusual purchase quantity, or a legal restriction affecting the transaction.

If an issue prevents us from fulfilling your order, we will contact you using the details provided. Where an order is cancelled after payment has been collected, the amount paid for the cancelled items will be refunded to the original payment method.

Prices, Payment, and Listing Errors

The applicable prices, discounts, taxes, delivery charges, and order total are displayed at checkout before payment is submitted.

By paying for an order, you confirm that you are authorized to use the selected payment method. Transactions remain subject to authorization and any verification required by the payment provider.

Your bank or payment provider may charge separate currency conversion or international transaction fees. Those charges are determined by the provider.

If we discover a material error in a price or product listing that affects your order, we will explain the issue and, where appropriate, ask whether you wish to proceed with the corrected information or cancel for a refund. We will not charge an additional amount without your agreement.

After Your Purchase

Order preparation, delivery estimates, tracking, and shipment-related assistance are explained in our Shipping Policy. Delivery estimates should be read together with the conditions stated in that policy.

For cancellations, exchanges, returns, damaged items, and refunds, please refer to our Return & Refund Policy. If something is wrong with your order, contact us with your order number and a description of the issue so we can review it.

Nothing in these terms removes mandatory rights relating to goods that are faulty, incorrectly supplied, or materially different from their description.

Offers and Discount Codes

Each promotion applies according to the conditions published with it. These may include eligible products, minimum purchase amounts, expiry dates, and usage limits.

Please enter any code before completing checkout and check that the intended discount appears in your total. Unless the offer states otherwise, discounts cannot be combined, exchanged for cash, transferred, or applied retrospectively to completed purchases.

We may amend or end promotions where permitted by law. Such changes will not remove a discount already validly applied to an accepted order.

Responsible Website Use

Use our store lawfully and in a way that respects other customers and the operation of the website.

You must not submit fraudulent information, attempt unauthorized access, introduce malicious software, disrupt checkout or payment systems, misuse promotions, or collect other users’ information without permission. Purchases made through stolen payment details or other unauthorized means are prohibited.

Where there is a reasonable basis to suspect misuse, we may investigate, restrict access, or cancel affected orders, subject to applicable law.

Our Content and Brand Materials

The text, photographs, graphics, logos, layouts, and other materials displayed on this website belong to Norvaluzo or their respective owners and are protected by applicable intellectual property rights.

You may view website content for personal shopping purposes. Reproducing, distributing, modifying, or commercially using protected material requires permission from the relevant rights holder, except where the law permits otherwise.

Services Operated by Other Providers

Some store functions depend on independent providers, including payment services, carriers, and website service providers. Links may also take you to websites operated by other organizations.

Separate terms or privacy policies may apply when you use those services. We do not control independent websites or their content. This does not exclude any responsibility we have to you under applicable law.

Responsibility and Your Consumer Rights

We are responsible for fulfilling our obligations under the purchase agreement and applicable law.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the agreement was made, or for business losses arising from products purchased for personal use.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Mandatory consumer protections remain unaffected.

Updates and Interpretation

We may revise these terms to reflect changes in our store, business practices, or applicable requirements. Updated terms will be published on this page with a revised date.

The version in effect when you place an order will generally apply to that purchase, unless applicable law requires otherwise or you agree to a change.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Contact Us

For questions about these terms or assistance with an order, email service@norvaluzo.com. For purchase-related inquiries, include your order number and the email address used at checkout.

We aim to respond to customer inquiries within 1–2 business days.

Brand Name: Norvaluzo
Company Name: Hangzhou Xinglanhui Brand Management Co., Ltd.
Registered Address: No. 3 Gaoxin 9th Road, Qiaonan Zone, Economic and Technological Development Zone, Xiaoshan District, Hangzhou City, Zhejiang Province
Email: service@norvaluzo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.